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Our award-winning customer service team is ready to help you with any question or concern. Gotham City Online sells thousands of items a week to customers around the world and we want you to be thrilled with EVERY purchase you make.


 
eBay Auction Items
Do you have this item another size, style or color?
Payment Information
How can I verify that you received my payment?
How do I use a merchandise credit?
Shipping Information
Has my order been shipped?
Can you mark my international shipment as a gift?
Where can you ship items to?
Returning A Purchase
How do I return an item?
Where can I find my stock number?
Who pays for return shipping?
What is your exchange policy?
Company Policies
What is your return policy?
What is your Lowest Price Guarantee?
What is your Satisfaction Guarantee?
How do you protect my privacy?
About Our Mechandise
I like the price, can I buy multiple items?
Do you offer Wholesale Pricing?
Is your merchandise authentic?
About Gotham
Where is your warehouse located?
Can I visit your warehouse?
What do you do for charity?

Gotham City Online
Attn: Merchandise Returns
1102 Paris Road
Unit 1
Mayfield, Kentucky 42066

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eBay Auction Items back to top
Q: Do you have this item another size, style or color?
A: We might! Gotham City Online restocks 1000's of shoes a week and the best way to locate an item in a specific size, brand, width, model or color is to search ALL our available inventory.

Gotham City Online sells popular brands from New York City at attractive prices. Since all of our merchandise is priced to sell quickly, we encourage you to check back often since we add hundreds of new items every day.

You can also complete our Wish List and we will email you when shoes you want arrive.
Payment Information back to top
Q: How can I verify that you received my payment?
A: It is easy to verify whether or not we have received your payment! In your Gotham City Online My Account page, if you see a date listed next to your order under the Paid column, this means that we have received your payment and are processing your order for shipment.

If you did not create a Gotham City Online account, please log into your Paypal account to review your history of payments sent. Every payment you have authorized through Paypal will be listed in your Paypal account.

If you still wish to confirm that we have received your payment, you may contact us via email with your Gotham City Online order number and the Paypal Transaction ID number for your payment and we will be happy to provide you with your order status.
Q: How do I use a merchandise credit?
A: Any available credits you have will automatically be applied to your next order with us during checkout at GothamCityOnline.com. Credits are matched to email addresses, so you must log in using the same email address that your credit was issued under. Please note that credits are valid for one year from the date of issue.
Shipping Information back to top
Q: Has my order been shipped?
A: You can view your order history, current status, and obtain your tracking number when available by logging into your Gotham City Online My Account page if you created a password during checkout on our website.

If you choose not to create a password, you can still get your tracking number on the My Account page! Just click the same link above (or the My Account link in the upper right corner of any page of our website) and enter your order number or item number and shipping zip code there instead of logging in with your email address and password.

Orders ship within approximately 1-3 business days from the date we receive your payment. You will receive an email once your payment has been processed and another email when your order is shipped with any available tracking information.
Q: Can you mark my international shipment as a gift?
A: By law, we are required to declare the value of the goods that have been sold. It is therefore NOT possible for us to change those values for the purposes of avoiding duties or taxes. Fortunately we do offer our customers great saving on popular brands.

Gotham City Online would never want to do anything that would jeopardize our ability to provide our customers with great deals on New York City fashion. We value your business and appreciate your understanding.
Q: Where can you ship items to?
A: We ship items worldwide! One reason for our success is our willingness to get your package anywhere in the world. From Argentina to Venezuela, if you can find us - we will ship to you. We ship to the following locations: APO/FPO, Alaska, Hawaii, Post Office Boxes, and rural areas. Shipments to Alaska & Hawaii, Guam and Puerto Rico ship via USPS Priority Mail, all other international addresses ship via USPS Parcel Post.

For more shipping information, please Click Here.
Returning A Purchase back to top
Q: How do I return an item?
A: We are glad to accept returns of any unworn/unused items for up to 90 days; up to 30 days for a cash refund back to your original method of payment and up to 90 days for a merchandise credit to your Gotham City Online account. If you did not receive a paper Return Form in the box with your shoes, please Click Here to complete a Return Form online.

For multiple returns, please complete the online Return Form once for EACH item before shipping. If you would like an exchange for a different size, color, or style you may select Merchandise Credit as your refund type. Then, when your return is received, we will create a merchandise credit on your account valid towards anything we sell for 1 year.
Q: Where can I find my stock number?
A: The Gotham City Online Stock Number is a 6-digit number that identifies your individual item. It is located on a small, computer printed white label on the bottom of the shoes we sell and can also be found on the outside of the shoe box or merchandise box (not the shipping box). Please use that number to identify your item when requesting a return.
Q: Who pays for return shipping?
A: We try to keep our prices as low as possible and offer free package tracking and insurance for your protection. We do ask that all customers pay to return items to us, but you may use any shipping carrier you prefer for your convenience.

In the unlikely event that you need to return an item because the item you received is different than our online description, please contact us before returning the item so that we can assist you further.

To return an item or for more information on our return policies, please Click Here.
Q: What is your exchange policy?
A: At this time we are not able to offer even exchanges. If you would like a different size, color, or style, we suggest that you purchase the new item if you see it is available as our items do sell very quickly and we have very limited inventory in most items.

Or, when completing your Return Form, you can instead select to have your refund issued as a Merchandise Credit. Then, when your return is received, we will create a merchandise credit on your account valid towards anything we sell and good for 1 year. Please note: it may take 7-10 business days for your return to be processed. Please Click Here to return the item you wish to exchange.
Company Policies back to top
Q: What is your return policy?
A: We are glad to accept returns of any unworn/unused items for up to 90 days; up to 30 days for a cash refund back to your original method of payment and up to 90 days for a merchandise credit to your Gotham City Online account. If you did not receive a paper Return Form in the box with your shoes, please Click Here to complete a Return Form online.

For multiple returns, please complete the online Return Form once for EACH item before shipping. If you would like an exchange for a different size, color, or style you may select Merchandise Credit as your refund type. Then, when your return is received, we will create a merchandise credit on your account valid towards anything we sell for 1 year.
Q: What is your Lowest Price Guarantee?
A: Your guarantee that you are getting the BEST PRICE anywhere online. If you find the same item you purchased for less at from a different company on another website, we'll beat their price by 115% and credit your account for the difference.

To qualify, item must be in-stock and same brand, condition, size and style with prices adjusted for shipping. Excludes used, final sale, limited-time offer and auction-site items. Offer valid for 30 days from purchase. Refunds up to stated retail value are issued via credit to your Gotham account and valid for 1 year. Limit one offer per style per household. To make a claim, email us a link to the other shoes.
Q: What is your Satisfaction Guarantee?
A: Your complete satisfaction is our number one goal and every item we sell is backed by our 100% satisfaction guarantee return policy. If an item is not what you expected or doesn't fit perfectly, you are always able to return any unworn items to us for up to 90 days.
Q: How do you protect my privacy?
A: Buying things over the Internet is an exciting way to shop. However, it is sometimes difficult to know who you are buying from. We have built a large business by delivering a quality product with honest service. In order to protect your information, we use sophisticated digital encryption (128 bit SSL technology) during checkout. We also do NOT store credit card information and never sell, rent or share your personal information.

Please visit our Privacy page for more information on our privacy policy.
About Our Mechandise back to top
Q: I like the price, can I buy multiple items?
A: It is our goal to provide customers with savings on great products. Usually our quantities are limited and there may only be one item in-stock per size or style. Our website should reflect our current inventory levels and latest pricing. In the unusual event that an item is not in-stock or was not priced correctly on our website, we will not be able to ship the item(s) and will either contact you for instructions before shipping or cancel your order and notify you of the cancellation.
Q: Do you offer Wholesale Pricing?
A: Yes. Gotham City Online provides quality branded merchandise to businesses around the country. We stock thousands of pairs of contemporary shoes for immediate shipment and offer VERY competitive pricing. Please contact us for more information and for personalized assistance.
Q: Is your merchandise authentic?
A: Of course! Everything we sell is guaranteed authentic, first-quality, new merchandise sourced directly from manufacturers and retailers in the New York area.

Did you ever wonder what happens to a popular shoe when there are only a few pairs left in the store? These shoes are boxed up to make space for New Arrivals. Gotham City Online then buys these shoes at reduced prices to sell them to our online shoppers at reduced prices.
About Gotham back to top
Q: Where is your warehouse located?
A: Our business began in downtown New York City and now has a corporate office located there. All our shoes are stored in and ship out of our warehouse located in Kentucky but is not open to the public.

Please browse our website to see all our newest arrivals.
Q: Can I visit your warehouse?
A: Unfortunately not. All of the merchandise we sell is available exclusively online and can be located easily by searching our website.
Q: What do you do for charity?
A: Since 1999 we have helped raise over $1,000,000 in cash, merchandise and services for many non-profit organizations in the New York City area. From raising money, to coordinating clothing drives, to helping with computer networks, we are always looking for organizations who can benefit from the services we provide. For more information please visit our charity information page.
 
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